FREQUENTLY ASKED QUESTIONS

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Frequently asked questions

Can I purchase a gift cards?


Yes, we offer gift cards. Click accessories, then click other misc options, then search desired gift card amount.




How long does it take to receive my order?


Delivery can vary depending on the inventory availability, however from the time of your order many orders are recieved within 5-7 business days.




Do you offer express shipping?


Express shipping is available for items in-stock on-hand. Which mean items with same day shipping are noted with *** next to the title. Also, noted in description for same day shipping. Orders must be received before 3 pm est.




Do you offer returns?


Returns are offered for exchange or store credit ONLY. Unless, we experienced error or issue on our end, no refunds on orders.




Do you offer wholesale options?


Yes, we are open to wholesale inquiry. There's a set fee and other items required for this service. Please send an email to admin@jvictorianelite.com.




How do I place an order?


From desktop or mobile: Go to www.jvictorianelite.com Click on the product of your choice. Select size of your choice.Click add to cart, enter your personal information, and enter your payment information then click submit. To enter discount codes, type active code if applicable press enter. If you have any issues please email admin@jvictorianelite.com or text 404-827-8497




What form of payments do you accept?


We accept payments with our Paypal, all are required at the time of order. All major credit cards displaying VISA, Mastercard, Discover or AMEX are acceptable. We also have Google Amazon checkout options, too. Installment payments are available through Sezzle, Klarna, or Afterpay.




Are the items true to size?


Some items listed online are true to size. See more details on the product page.




Do you have secure ordering?


Yes, we believe in privacy and protection of all client details. Therefore, we have secure an account with merchant who dedicate time to protect against hackers, and other illegally capturing information.




Do sell clothing for children?


Yes, we sell a limited quanity of clothing for children. Please see category in drop down menu.




Do you sell vendor list?


Yes, we are now offering vendor list to all interested clients.




Do you offer branding service for other boutiques or stores?


Yes, we can brand your business with a variety of marketing materials as well as design your website if we are your vendor for the products. As well as packaging for your retail items.




Will I receive my order by Christmas?


As you may know, there's no gurantees. But, if your order is placed by December 7th. We expect it will arrive to you by the requested date, depending on availability. We will do our best to process orders timely. Please note specific details concerning some items.




What's your contact information?


If you have questions or concerns. Feel free to email admin@jvictorianelite.com. Or you text or call 404-500-6793. Also, online chatting is available on our website during business hours Monday-Friday 9am-7pm Sat 10am-6pm. Closed on Sundays but emails can be sent 24 hours a day 7 days a week.