shipping & returns
All orders are charged for shipping. We do offer Free Shipping on a promotional basis. Handling time for most orders are 3-5 days. Shipping 7-14 days for delivery depending on availability. We have express delivery options available for an additional fee. However, express delivery can be limited depending product availability. Some items are custom therefore, these may take 2-3 weeks for delivery. Please see product details for specific notes on delivery. Orders are delivered via USPS, UPS or FedEx any other carrier with tracking and protection.
No international orders at this time
PROCESSING TIME : "When will my order ship?"
All orders are processed, verified, and shipped within 1-3 business days or sooner.
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
HOW LONG IS SHIPPING?
******All orders are processed, verified, and shipped within 5-7 business days. With exception of designer items.
Once your order has been shipped, the estimated time of arrival is:
1. USPS standard shipping 3-5 business days.
2. Priority 2-3 business days
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases).
return & exchange policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
**NO REFUNDS - EXCHANGE/STORE CREDIT ONLY WITHIN 7 DAYS!
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned
***Non-returnable merchandise include: sale products, formal dresses, bodysuits and accessories.
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. Customer is responsible for shipping fees to send the order back to J Victorian Elite
5. Shipping fees are non refundable.
6. jvictorianelite.com diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
**Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email.
If you meet the return/exchange requirements please email firstname.lastname@example.org for return address.
RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.